TaskPool

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TaskPool is an Internet system for dealing with various types of requests. A specified group of users (Submitters) submit requests (tasks, errors, etc.) to TaskPool. Another group (Implementers) then accept the tasks submitted and deal with them. The Implementer may ask that the request be further specified through the TaskPool or can share information. The Submitter can also share information through the system in a similar manner. The TaskPool records all communication, displays it in a well-arranged fashion, and passes on information about any changes made. As soon as the request has been dealt with, the Submitter has the option of either accepting it or returning it for further work.

Areas of use

• communication as part of outsourcing
• task management as part of a team
• bug tracking during software development and system integration

Other areas of use for TaskPool and its modules

Functions and properties

Access for the user via Internet interfacing (TaskPool also allows for integration as part of your company's extranet/intranet system).
Fully documented communication surrounding each and every request (task), including appendices attached.
Notification of changes made to requests by e-mail.
The option of administering particular types of request independently (e.g. by project or customer).
The classification of requests according to status, role, and category.
Request reports according to group (pool), status, role, and progress.
Optional approval procedure for requests.
The assignment of individual roles to users according to position or authority.
The option of additional specification of a request at any time in the course of implementation.
hidden comments regarding requests are only visible to the implementation team (Implementers) or to the Submitter of requests
filtering requests according to all possible criteria with the use of dynamic filters
clear configuration of the system using logically grouped orders
the prioritising of requests with your own setting of names and rights for priority

Prices and services

Take a look at the section featuring an application for a trial version free and see how low the prices of TaskPool actually are. Performance truly is higher than price.

In the section entitled Services you will find everything you need to know, from training through installation and support to the development of a made-to-measure product.

Contact information

Benefits for you

• Attractive prices of solutions for small companies too.
• HelpDesk set up on your website in a matter of minutes.
• The design of the system can be adapted just the way you want it at no extra cost.
• When you buy solutions for HelpDesk, you can also use TaskPool in other areas of application (communication management as part of outsourcing, teamwork support, and software development).
• Effective, clear, and well-arranged communication right after set-up.
• User-friendly interface and simple control.

Our customers' opinions

Reference