HelpDesk module

Home → Products → HelpDesk module

HelpDesk is a supplementary module to TaskPool and helps ensure the sophisticated management of your helpdesk requirements. The HelpDesk module allows anyone to submit a request via the online form and your website or e-mail. Support workers then process the request in TaskPool. The customer is informed of the status of dealing with the request by e-mail and further communicates with the implementer with the help of Internet interfacing, as part of which he has a complete history of the request at his disposal.

Areas of use

the technical support of employees
the technical support of customers
the provision of information about products and services (e.g. as part of e-shopping)

Functions and properties

the submission of a request by using an online form or e-mails (the form can easily be integrated into your website)
displaying the history of a request to the customer by way of Internet interfacing
informing the customer about changes to a request by e-mail
the individual configuration of input forms, information e-mails, and pages featuring communication history
Fully documented communication surrounding each and every request (task), including appendices attached.
The option of administering particular types of request independently (e.g. by project or customer).
The classification of requests according to status, role, and category.
Request reports according to group (pool), status, role, and progress.
The option of additional specification of a request at any time in the course of implementation.

Prices and services

Take a look at the section featuring an application for a trial version free and see how low the prices of TaskPool actually are. Performance truly is higher than price.

In the section entitled Services you will find everything you need to know, from training through installation and support to the development of a made-to-measure product.

Benefits for you

Attractive prices of solutions for small companies too.
HelpDesk set up on your website in a matter of minutes.
The design of the system can be adapted just the way you want it at no extra cost.
When you buy solutions for HelpDesk, you can also use TaskPool in other areas of application (communication management as part of outsourcing, teamwork support, and software development).
Effective, clear, and well-arranged communication right after set-up.
User-friendly interface and simple control.